Shipping & Returns

Last updated: April 7, 2026

Shipping Policy

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Times

We offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method:

  • Standard Shipping: Estimated delivery 7-15 business days
  • Express Shipping: Estimated delivery 3-5 business days

Please note that delivery times are estimates and may be delayed due to customs clearance, weather, or other unforeseen circumstances. We are not responsible for delays caused by customs or carrier services.

Customs & Import Duties

For international orders, you may be subject to import duties, taxes, and customs fees levied by your destination country. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for more information before placing your order.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Return & Refund Policy

Eligibility for Returns

We accept returns for unused, unopened, and undamaged items within 30 days of delivery. To be eligible for a return, your item must be in the same condition you received it, with all original packaging and tags intact.

The following items are not eligible for return:

  • Custom or personalized orders
  • Sale items
  • Gift cards
  • Items damaged due to misuse or wear

Return Process

To initiate a return, please contact us at [Your Support Email] with your order number and reason for return. We will provide you with a return authorization and shipping instructions.

You are responsible for paying the return shipping costs, unless the return is due to our error (e.g., wrong item sent, defective product).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that original shipping fees are non-refundable, and a 10% restocking fee may apply to returns for non-defective items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Support Email] with your order number and photos of the damaged item.

Contact Us

If you have any questions about our shipping or return policy, please contact us at [Your Support Email] or visit our Contact Us page.